Six-step agent path
Map work, ground knowledge, orchestrate, pilot thin, keep human checkpoints, and measure what actually changed.
A practical, no-hype guide to using AI in the real world. Written for small businesses. The same frameworks (six steps, RAG, SOWs, process thinking) are just as useful for mid-sized and large organizations.
Available on Amazon in Canada and the United States. International orders through Amazon too.
Delivery experience across Canadian banks, insurance, and large firms in the US and Australia
Software development acceleration and agentic process automation
Owners, managers, and the process or business analysts who support them
Jam-packed with information and plenty of real-world examples for the busy small business owner to quickly grasp concepts without spending too much time.
A practical guide to results without the hype and fluff. Determine when to get a Chatbot vs an Agent for Workflow, with plenty of examples. Know what you need as the backbone of each before you begin.
Whether you are hiring an AI Consultant or doing it yourself, there is enough information to begin and sustain your company’s AI journey.
Usable templates, determining components of what an AI project looks like for a small business, including how to structure a deal with an outside AI consulting firm. Includes what to put in a Statement of Work so your business gets real value.
ROI calculations, including hidden “AI tax” costs, are included. You will also find guidance on how to use the employees you have as AI takes on repetitive low-value work, and how to help people stay comfortable with change rather than afraid of losing their jobs.
Covers how and what to upskill your employees toward, including types of AI roles, with a focus on customer experience and delivery.
Most AI advice for business owners is either pure hype or a catalogue of tools. This book is different.
Written by a process and delivery specialist with more than 20 years of experience working inside Canadian banks, insurance companies, and large organizations in the US and Australia, it shows owners of five-to-fifty-person firms exactly where AI can create lasting advantage, and how to capture it without betting the company. The core methods scale. Mid-sized and large teams can use the same six steps, RAG approach, SOW structure, and process discipline.
Everything else (generic chatbots, pure content generation, endless prompt lists) sits lower on the leverage stack for most small businesses.
This is not a book about becoming an “AI company.” It is a book about running a better small business: lower cost to serve, faster response, owned knowledge, and more human attention where it matters.
Stop waiting for the dust to settle. Adopt in compartments. Measure real outcomes. Keep humans accountable.
Ideal for business owners, operators, and the process or business analysts who support them.
Concrete takeaways you can use whether you run a five-person shop or support a larger operating model.
Map work, ground knowledge, orchestrate, pilot thin, keep human checkpoints, and measure what actually changed.
Practical guidance on grounded knowledge, local vs online models, routing, and data residency without the jargon fog.
How to structure work with an outside AI firm, what belongs in a Statement of Work, and red flags that mean walk away.
Honest cost thinking, including the ongoing human time most tool demos leave out of the pitch deck.
Score opportunities in under thirty minutes. Prefer high-leverage agentic workflows over prompt theatre.
Upskill paths, customer experience focus, and how to keep good employees valuable as low-value work moves to machines.
Choose your country. Each link opens Amazon in a new tab.
Amazon.ca
Amazon.com
Available in Kindle and paperback. International orders are also available through Amazon.
Five to fifty people. You need a clear place to start, a way to score ideas quickly, and enough structure to hire help without getting sold theatre.
The same six steps, RAG setup, SOW discipline, and process thinking still apply. The examples lean small business so the language stays plain and usable.
Schedule a free AI Assessment with Aruvi Consultancy Services. We can talk about agents, process, delivery, and what is worth piloting first.